Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@northwyn.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect. 

You can always contact us for any return question at support@northwyn.com.au

Loss of Customer Benefits After Refunded Delivery

If a refund is issued due to delivery delays, and the customer later receives the product, the product will be considered forfeited. As a result, the customer waives all rights associated with being a customer of our store in relation to that item — including, but not limited to, warranty coverage, product support, returns, and exchanges. The product is considered delivered without obligation, and no further customer service or liability will be provided.

Exceptions / non-returnable items

Products that have been installed, used, or altered in any way are not eligible for return.

Clearance and Promotional Items bought on clearance or during special promotions (on sale) may not be eligible for return.

Gift cards are non-returnable and non-refundable.

Items without original packaging or not in resalable condition cannot be returned.

Loss of Customer Benefits After Refunded Delivery

In the event that a refund is issued due to delivery delays, and the customer later receives the product in good condition, the product will be considered forfeited. As such, the customer waives all rights associated with being a customer of our store in relation to that item — including but not limited to warranty claims, product support, returns, and exchanges. The product is considered delivered without obligation, and no further customer service or liability will be provided for it.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 - 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@northwyn.com.au